SHIPPING & RETURNS
Delivery Charges
Delivery for all instruments will be assed at the point of sale depending on the delivery address and any complications like stairs etc.
All upright & grand pianos purchased locally are delivered buy our own highly trained staff.
Ground floor means there are no more than 3 steps to the house. Door thresholds are not a problem.
If we have any queries we will discuss these with you when arranging delivery. Please note that if hiring a piano our standard hire delivery charges will apply.
Delivery outside of our local area (Mainland UK, Wales, Scotland or Highland’s) may be via a third party specialist piano moving company and we will get a quotation for you.
If you would like to discuss your delivery and location please call Anthony on 07956 127949.
Digital Pianos in stock
We aim to deliver all digital pianos listed as in stock within 3-5 working days. Please note ‘in stock’ means there is available stock with the manufacturer, not that we necessarily have the product physically in stock. We do keep some models physically in stock. If you are looking to collect the piano please wait for confirmation that the product is ready for collection.
Shipping.
Returns Policy
All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).
This regulation ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a “cooling off” period of 7 working days during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email.
Please note that cancellation of contracts for the purchase of copyrighted goods (all software, CD’s DVD’s, Videos and books) can not be accepted where the item has been unsealed.
Goods that have been ordered specifically to meet a consumers requirements are exempt from these regulations.
The consumer will also be responsible for the cost of returning any goods to us unless the goods prove to be faulty.
We can arrange for the collection of goods at the customer’s expense (UK ONLY), alternatively the customer may choose to return the goods by their own means. Goods being returned from outside the UK must be shipped entirely at the expense of the customer and by their own means.
We strongly recommend that if returning goods by their own means, that customers use an insured courier service as we will not be responsible for the goods until they have been checked and signed for.
Furthermore, the consumer is under a duty to restore goods to us and to maintain them in the condition in which they were supplied by us. If goods are damaged or not saleable as new, Sheargold Music reserve the right to seek recompense according to current regulations.
